WE WANT TO HEAR FROM YOU.

GET IN TOUCH WITH THE SPERO TEAM

Our team is here to help and answer any question you might have.

Fill out this form or email speronaturalgoods@gmail.com, and someone from the team will be in touch to serve you within 2 business days. Oh, and check out the FAQs below—just in case we can save you an email.

 Frequently asked questions

  • For handcrafted soaps like ours, a raised soap dish works best so as to not allow it to sit in water. Ensure it dries between uses to prolong its life. For storage of soaps not currently in use, store in a cool, dry place. Never store handmade soap in plastic of any kind! Our natural sops retain their natural glycerine and extra oils and are best used within a year of purchase.

  • While all of our products are created to be gentle and restorative, we are completely transparent with our ingredients so you and your health care provider can make an informed decision.

  • Our skincare is made without synthetic preservatives, so the average shelf life is 3-6 months for most products. To lengthen their shelf life- for long term storage- we highly recommend storing in the fridge or freezer.

  • Your body products should not melt during shipment. However, remove them promptly from your mailbox upon arrival or they may melt! Melted and refirmed products will lose none of their beneficial qualities but will firm back up with an inferior texture.

    If you live in a hot climate we recommend ordering your body products during cool weeks.

  • Orders placed before 2pm CST get packaged with care and are usually shipped within 1-2 business days.

  • Everything we make is handcrafted in small batches. Small variations in color and appearance are part of each product’s beauty, but rest assured that quality is constant. Occasionally you will see small whitish spots on our soaps. Those are known as Stearic Spots and are due to the cold process method combined with a large amount of natural butters. They do not affect the use or quality.

  • Unfortunately, we can’t add to orders that have already been placed. Please place a second order if you forgot anything!

  • We believe that we are called to be good stewards of all that we are given and this includes caring for animals. We only partner with suppliers where animal welfare takes precedence and none of our products are tested on animals.

  • Our candles have a gentle, prolonged burn. We pride ourselves on using 100% wicks that are carefully sourced, made in the USA and burn cleanly. When you receive your candle, cut the wick to ¼ inch before initially lighting. Trim the wick as and when necessary and never leave a lit candle unattended.

RETURN/EXCHANGE POLICY

Due to the nature of our products and natural ingredients and because of hygienic reasons, we, for the most part, do not accept returns or exchanges. If the product arrived broken or damaged, please contact us. We want you to love your purchase, please email us within 15 days of purchase at speronaturalgoods@gmail.com and we will do our best to make you happy. We handle store credit/exchanges on a case-by-case basis, and your satisfaction is our ultimate goal.

Free shipping over $75 in the USA. Use coupon code SHIPPING75 at checkout. Domestic US shipping is flat $5.00. Orders are packed with care, and usually ship out within 1-2 business days when received by 2 PM CST. However, during our site start-up, please allow 3-4 business days. Shipping costs are non-refundable.

SHIPPING POLICY

RESTORATIVE SKINCARE YOU CAN TRUST